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Not getting email from Private Messages

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Platinum Elite Contributor
Posts: 14,384
Country: Australia
Accepted Solution

Not getting email from Private Messages

[ Edited ]

My mail server was down for a few days a couple of weeks ago ... since then, I'm still getting all the emails from subscribed threads and boards, but not getting notifications from Private Messages.

 

Can't see anywhere in settings to set this...

 

Was it turned off with a site update? Or because of bounces when my mail server was down?

 

Can it be turned back on?

 

[Edit:sp]


Accepted Solutions
Solution
Accepted by topic author GLComputing
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 616
Country: USA

Re: Not getting email from Private Messages

Mike,

 

Would you please check to see if you received a PM notification from me? Lithium is still trying to figure this out.

 

Thanks,

 

Tawny

View solution in original post


All Replies
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Not getting email from Private Messages

[ Edited ]

Mike,
The notifications are working for me. I went into your account and reset the option. To manage this option, go into your settings, then under the Preferences tab, click Private Messenger. I will send you a test PM.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Not getting email from Private Messages

Copper Elite Contributor
Posts: 616
Country: USA

Re: Not getting email from Private Messages

Hi Mike,

 

Is this still an issue for you? I'm happy to open a case with our software provider if it's still happening.

 

Thanks,

 

Tawny

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Not getting email from Private Messages

Copper Elite Contributor
Posts: 616
Country: USA

Re: Not getting email from Private Messages

Sorry to hear that -- I'll open a case w/Lithium. Would you please share what browser/version your using? They may have additional quesitons once I open the case.

 

Thanks,

 

Tawny

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Not getting email from Private Messages

Copper Elite Contributor
Posts: 616
Country: USA

Re: Not getting email from Private Messages

Thanks Mike -- it's a standard question they ask for troubleshooting on every case. I'm sure they'll ask some additional ones as well.  I have opened a case with Lithium on your behalf - #00034796.  I'll let you know what they find.  By the way, from what I can tell, your settings all look correct. 

Copper Elite Contributor
Posts: 616
Country: USA

Re: Not getting email from Private Messages

Mike,

 

I just sent you a PM on this topic. 

 

Thanks,

 

Tawny

Copper Elite Contributor
Posts: 616
Country: USA

Re: Not getting email from Private Messages

Thanks for the PM reply -- just wrote you back.  I'll send you updates as I have them from Lithium.