09-30-2013 11:40 AM
I purchased a service contract from Sage before Swiftpage purchased the company. Once they did my Act Connect stopped working. I had to call three times to get to someone who could verify that I did indeed have a current service contract and would start to help me. That third call was an HOUR and FORTY-SIX minutes for a three minute fix!
Then they release the new Act v16. My service agreement included an upgrade when it was released. So again, I have to call them to get my upgrade. They send a link, I download it and install. However, this is a trial version and I need a a serial number. So I email and ask about this. I get the following response:
"you can first use this as a trial vertion
we are sending serial number by bach and u will recive your serial number via email."
No indication as to when. So I have now emailed back twice looking for any idea when the serial numbers will be sent, NO RESPONSE!
Am I just lucky or do they treat all thier customers this badly?
10-24-2013 11:32 AM
11-13-2013 09:29 AM
You are SO not the only one! I have been trying for 2 months to get help and have called every number I've found. I cannot even get our Sales Rep on the phone anymore.
ACT is losing my contacts, not updating correctly, and overall crashing. If you've found a way to get help effectively (and that speaks English), please pass it on??? WORST CUSTOMER SERVICE EVER.
02-22-2016 08:12 AM
I only wish I knew this before I purchased the product -- I have never ever dealt with a company SO terrible with their support.
I was told -- they are behind b/c they are training people -- really?
I have been on hold (on 2 phones) for over an hour + submitted a ticket that has not been answered!
I asked to speak with a manager and I was told "she is in a meeting" and hung up on .
THis is a horrible compnay that does not deserve your money. If you are considering them -- take your $$ elsewhere.