Community
Showing results for 
Search instead for 
Do you mean 
Reply

Are the technical support programs better than how they answer basis sales questions???

New Member
Posts: 1
Country: USA

Are the technical support programs better than how they answer basis sales questions???

We are upgrading and have not used the current version well enough to have a complete understand how to create a training manual.

The hold times on the phone compete with the IRS. The account rep does not answer phones or provide timely assistance. The documentation they provide is incomplete and lacking at best.  A question to the people who have a silver or gold plan-does the support get any better when you pay??? Is it worth it??

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Are the technical support programs better than how they answer basis sales questions???

Hi Paul,
There are plenty other places to get help for Act!
Check out http://www.act.com/support to search our knowledgebase, and start a web chat session.
If you'd like further info about support plans we can offer and the differences between them, please speak to someone on our Sales team by calling 866-873-2006