12-07-2009 11:40 AM - edited 12-07-2009 11:42 AM
I have encountered a problem in configuring an ACT! server for our employees. A message box displaying the above-listed error appears after clicking the "Enable Synchronization" button of the ACT! Synchronization Panel (in the upper menu of ACT!, Tools > Synchronization Panel > Enable Synchronization). After a cursory websearch, it seems error code '5' corresponds to "Access Denied."
I am logged on to the computer with a domain administrator account, and have also given the "Everyone" group full control of C:\windows\system32\cmd.exe, for testing purposes. I have also verified that xp_cmdshell is enabled in the SQL Server 2005 Surface Area Configuration manager. But the above-mentioned error continues to occur. Some information about the destination platform is listed below. Thank you for any suggestions.
ACT! Version: 2010 ver. 12.0.409.0 hotfix 3
Operating System: Microsoft Windows Server 2003: Web Edition (x32)
SQL Version: Microsoft SQL Server 2005: Express Edition