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word 2007 Add-in menu is missing

New Member
Posts: 2
Country: USA

word 2007 Add-in menu is missing

i have no add-in menu in word 2007 since a couple days.

 

under options/add-ins is only ACT! Office 2007 Addin          mscoree.dll           COM-Addin

activatet. For new documents with fieldlists for act i need the act addin Menu. i think i need the document addin.

 

i have changed my normal.dotm to .old and then i lost the act menu.

in the old normal.dotm is the menu available but nothing works. i can click on the fieldlist but it will not open. Please help

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: word 2007 Add-in menu is missing

Hello Herzilein,

Welcome to the Sage ACT! Online Community!

 

Here is an article with steps to resolve your issue: KB Article 13569

Greg Martin
Sage
New Member
Posts: 2
Country: USA

Re: word 2007 Add-in menu is missing

Dear Greg,

 

thank you, for your help. I have try every single step but nothing works. Maybe it could be some toubles with my antivirus programm. I have installed bitdefender. Every ACT file is excluded from the bitdefender check. But: nothing works.

 

The act menu works in Excel and outlook perfekt, but word is corrupted.

 

i have Windows Vista 32 bit.

 

Maybe some new ideas?