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v22 / Office issues

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New Member
Posts: 4
Country: United States

v22 / Office issues

Running ACT! v22.1.212.0. Update 2. Microsoft 365. Windows 10. Program and database reside on the same machine. MS 365 recently installed.

 

2 issues.

 

I get the "ACT! Address Book service not properly configured.." every time I start Outlook. I remember seeing at one time that Outlook has to be installed before ACT! and the solution being to uninstall and reinstall ACT! Is that still necessary? Outl;ine the steps please.

 

I realized I haven't backed up ACT! for a while. In prep for the above I attempted a backup and I get a warning that the backup was cancelled because "Cannot insert duplicate key row in object 'sys.syscommittab" and on and on. Never seen that before. Any ideas?

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Nickel Elite Contributor
Posts: 559
Country: Germany

Re: v22 / Office issues

Concerning your Backup problem:
https://help.act.com/hc/en-us/articles/360024249974
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
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Nickel Elite Contributor
Posts: 559
Country: Germany

Re: v22 / Office issues

Concerning your Adressbook problem:
https://help.act.com/hc/en-us/articles/360051690274
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de