07-23-2018 07:45 AM
I am running Act 20 Pro on my PC and on my server PC. I updated my PC to 22.214.171.124. Update 6 and ran into issues with Act not syncing (again) with Outlook 365. A few days later I thought maybe I needed to update the server. I clicked the notification and upgraded as directed but it only upgraded to 126.96.36.199. Update 7. I clicked the notification button again but it said I have the newest version. I went to the Act download site and downloaded Act v20.1 Update 6. When I clicked on the .exe file it said the update doesn't apply to this version of Act.
Why would the update apply to the PC and not the server PC? I am just wanting to get my PC to sync again.
Would appreciate some assistance.
07-23-2018 09:05 AM
Hello, I suggest before you make a backup of the database on the server, and that you place a copy of that ZIP file on a USB stick or external disk for more security - additionally if you allow your computer to save the password, take note written in a safe place, because not to practice it will forget it.
It is important that the server and the users' computers have exactly the same Act! version.
Server - First the Service Pack 1 update must be installed... CLICK HERE
Then install the UPDATE 6. CLICK HERE
I do not like to synchronize contacts or calendars in Act! and Outlook, or try to synchronize Outlook with other devices to avoid duplication of contacts and calendar activities - that's why I have a remote database with which I can work offline when I'm out of the office, and when I return I synchronize the DataBase through the local network - the Outlook only uses it to send and receive mail - what I do allow is the integration that creates the history records when I send mail to my contacts.
07-23-2018 10:18 AM
I appreciate your help on this. Act has been complicated and difficult for me since 1999. I can't believe I have stayed with it so long.
Why would Act say I already have the latest version if in fact I don't? You would think if I needed a service pack there would be an indication somewhere.
Anyways, I am interested in what you indicated about syncing to a remote server. My Outlook syncs with iCloud but I am thinking you mean something different. Would this allow me to sync across ACt/Outlook still?
07-23-2018 10:55 AM
If I have the remote database on my laptop, I do not need synchronization with Outlook, because for me ... Act! is my only Contacts and Calendar manager.
What I mean with the remote database ... is the synchronization between the database I have on my laptop and my server.
Application Synchronization (Act! Pro) Requires Act! to be open on the server during synchronization and the remote database must be inside the Local Area Network in order for changes to transfer between computers
To create a remote database ...
On the server - open the database by right clicking on the main Act! icon - and using the RUN AS ADMINISTRATOR option
STEP NUMBER 1. Enabling synchronization and creating a sync set
Before you can create a remote database, you need to enable synchronization and create a sync set. Refer to the instructions below:
STEP NUMBER 2. - Creating a remote Database
So far the server is working, now with the RDB file double-clicking on your laptop you will restore it (I suggest C: \\ Users \ Public \ Public Documents \ ACT \ Act Data \ Databases) and do the first synchronization test - remember that the database must be open on the server so that the server listens to synchronization ...
Best regards and good luck...
07-23-2018 11:03 AM
I think the only reason I need Outlook is because I want to be able to send/receive calendar and contact information to/from my iphone. Currently, if I make a calendar even on my phone it syncs with Outlook via iCloud and then to Act when running.