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update

Copper Contributor
Posts: 121
Country: United States

update

I received an notice that an update is available.  I downloaded and tried to install but it says I have a non comaptible version.  I am on ACT! by Sage 2010 Version 12.0.409.0, Hotfix 4.  Any ideas?
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: update

Hello,

What is the exact error message you are getting when you try to install the update? Also what operating system is your computer using?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 121
Country: United States

Re: update

I am on Windows 7.  It says the downloaded update is not compatible with my current version of ACT.
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: update

Did you download the update through ACT! update prompt, or did you go to browse to our update website and manually download the update?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 121
Country: United States

Re: update

from the prompt oin the ACT program.
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: update

Ok. Try downloading the update manually from our Downloads Site. This site requires a login, so you can either create a quick profile or use the following:

 

Email: ActAtlantaSupport@hotmail.com

Password: 12345678

 

Make sure you choose the correct product (ACT! by Sage vs. ACT! by Sage Premium).

 

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 121
Country: United States

Re: update

I recieved the same message.
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: update

What is the full name of the update file you downloaded?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 121
Country: United States

Re: update

ACT1110StandUSUpdate
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: update

That is the 11.1 update for ACT! 2009, so will not work on ACT! 2010. The update file you need is ACT! by Sage 2010 Update (US) SP1 - Plus HF1.

 

When selecting the update from the download site:

Product: ACT! by Sage

Version: 2010

Locale: US

 

Click the "English" link next to the file I specified under "Latest Updates". Then click the filename, choose Save and save to Desktop. When the download is complete, make sure all programs are closed, then double-click the filename you downloaded to begin the update.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.