unable to access database using ACT 2008 version 10

[mrmrtg]

i have installed the ACT software on a different computer and located my ".adf" which has my database.  when i double click on that file, the only contact that shows is my own.  my other 800+ contacts aren't there.  someone please help me figure out how to access this database.

[ghollister]

Hello mrmrtg,
Welcome to the Sage ACT! Community. First, make sure you are opening the correct database. If so, try restoring a recent backup of your database.

[mrmrtg]

hello Greg,

Thank you for the post.  I have tried that and it doesn't work.  I know that I have the right file, but in the restore pop-up, the only type of file is a .zip.  My database isn't a .zip format.

[ghollister]

A .zip file is the format for an ACT! database backup file. Try restoring that using the "Restore As" option. This will restore the backup and you will need to use a different name for the database.

[mrmrtg]

ok.

can you please give the specific steps in how to do what you're suggesting?

thank you so much!

[ghollister]

Go to File > Restore > Database
Choose the "Restore As" option
Browse to the .zip file you mentioned and select it
Type in a name for database (needs to be different than the original name); you will also need to type in the username for your database, and if you have a password, that as well
Restore the database

Instructions are in this Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1921...

[mrmrtg]

there is no .zip file......it's an .adf file.......