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strange code in swiftpage mails

Copper Contributor
Posts: 77
Country: Netherlands

strange code in swiftpage mails

I recently see strange codes in the default templates that I send via swiftpage. I am using Act V20 update 7. I see that I should upgrade to 9. Does that solve the problem?

 

Example strange code:

Could you please confirm receipt of our e-mail and invoice of 2 January 2019 .

��

Kind regards,��

Bronze Contributor
Posts: 1,331
Country: USA

Re: strange code in swiftpage mails

Saw this as well.  Creating a brand new template seemed to be ok.  It only happens on existing templates. It's almost like something corrupted documents on the Swiftpage servers.

Patricia Egen
Certified ACT! Consultant, Trainer, Developer
www.egenconsulting.com
(423) 875-2652

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Employee
Posts: 372
Country: USA

Re: strange code in swiftpage mails

Hello,

Swiftpage Emarketing template generating invalid characters:
Please follow http://kb.act.com/app/answers/detail/a_id/36232/kw/swiftpage%20characters to resolve.

 

 

Many thanks,

 

Carl

Act! Support

Customer Success & Support Team

 

Copper Contributor
Posts: 77
Country: Netherlands

Re: strange code in swiftpage mails

Correct, removing the   code does the trick. It looks as if I can still use swiftpage marketing in version 20. I was informed that that this should no longer be the case after 1 January 2019?

Copper Contributor
Posts: 77
Country: Netherlands

Re: strange code in swiftpage mails

Asa follow up. I just tried to upgrade Act with the latest update (version 9, released decmber 2018) but I get the message that my version of Act does not apply to this update.

 

I am now using: Act! Pro Version 20.1.120.0, Update 7

Nickel Contributor
Posts: 261
Country: Canada

Re: strange code in swiftpage mails

Update 9 is only for v20.0

There should be an Update 8 for v20.1

Mark Rogers
Act! v20 Update 9, Topline Designer
Office 365 SBP