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sql and sync logs and general logs for act

Avid Listener
Posts: 49
Country: aus

sql and sync logs and general logs for act

hi
 
does any one know
 
on how to turn the sync logs and sql logs and general logs to capture act error messages
 
to interpret the sync and sql issues
 
what and where are those files
 
and how to interpret them to troubleshoot
 
Is there any link or an article
 
can you pls post it -that really helps
 
 
 
thanks heaps
 
assign
 
 
 
Nickel Super Contributor
Posts: 441
Country: UK

Re: sql and sync logs and general logs for act

 act - %appdata%\act\act for windows - actlog.xml
sync - c:\documents and settings\all users\application data\act\act for windows - synclog.xml
 
If you need help interpreting these logs I suggest you speak to an ACC in your local area.
 
Tom
New Member
Posts: 5
Country: United States

Re: sql and sync logs and general logs for act

do you (or anyone) know how it works for 2009 for web?  I have a Windows Server 2003 box running it and that file does not exist.... All the desktop clients are running the non-web version and they have the synclog.xml as described.  I would like to be able to pull the server's sync log so that I can get a report of all the users who are syncing and when, and those naughty ones who are not (tsk).  any info for this newbie appreciated, thanks!