07-30-2008 07:26 AM
I've got a shared Act! database and I keep getting the "can't find supplemental files" error whenever a client attempts to connect to it.
The PAD file refers to the server's IP address but looking at the Database properties shows that the supplemental files are referred to by \\<servername>\Contacts-database files and I suspect that this is the issue since we don't have a WINS server running.
I know that with more recent versions of Act! that you can specify that the references are all IP-based (knowledge base tech. note 19876) but that doesn't seem to be an option here.
This was working before (our server crashed and I'm rebuilding it) but I can't figure out what we did before. Any ideas?
08-05-2008 02:13 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.