Community
Showing results for 
Search instead for 
Do you mean 
Reply

schedule for problem

New Member
Posts: 2
Country: United States

schedule for problem

Using ACT! for Financial Professionals V 11.1.0183

 

 

Have 4 users

 

We are having an issue with scheduling activities for each other.  When we hit the "schedule for" button on an activity we get a pop up:

 

X item has already been added. key in dictionary: '*****' Key being added: '*****'

 

 

"*****' is one of our users name

 

 

pressing ok from there goes to the schedule for pop up but we are unable to schedule any activities for anyone else in our group.  Everyone has shared their calendar.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: schedule for problem

Here is an article with steps for resolving this error message in several situtations, the 'Schedule For' issue is specifically listed here: 

Item has already been added

Greg Martin
Sage
Nickel Elite Contributor
Posts: 1,445
Country: USA

Re: schedule for problem

This issue will actually occur when 2 or more users have the same Contact Name, not just when they are blank as the KB suggests.

-----------
Marshall Knapp
AspenTech Consulting Group, Inc.
Act! Certified Consultants - Diamond Level
866-880-4ACT (4228)
www.aspen-tech.com