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saving attachments along with e-mail history

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Tuned Listener
Posts: 9
Country: United States
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saving attachments along with e-mail history

[ Edited ]
Why does ACT2010 not recommend saving e-mail attachments when configuring e-mail history(step-by-step setup)?. It's recommended that email text and subject line be kept.  Is it a matter of conserving database space?  Appreciate the reply, 
Message Edited by Table23 on 12-26-2009 09:21 PM

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Accepted by topic author Table23
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: saving attachments along with e-mail history

Yes, especially if you have a shared database where the users are attaching a lot of emails. Each attached message is added to the database files and eventually the size of that folder could prolong making backups and slow down remote synchronization (if being used).

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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Solution
Accepted by topic author Table23
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: saving attachments along with e-mail history

Yes, especially if you have a shared database where the users are attaching a lot of emails. Each attached message is added to the database files and eventually the size of that folder could prolong making backups and slow down remote synchronization (if being used).

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Tuned Listener
Posts: 9
Country: United States

Re: saving attachments along with e-mail history

Thanks, Greig, for the reply earlier this afternoon.  What's Sage's best practice to keep track of Outlook e-mails and its attachments? I could shove the e-mails to an existing *.pst file folder but that takes additional time and don't have a true relational application.  Or, I could also take the .pst file, save-it separately and add it to the documents tab for the respective contact, company or group.

 

Otherwise, if I keep the ACT2010 database file to  less than 3 users, don't mind the slightly longer backup time and don't engage in remote synchronization, then proceed with plans to stuff ACT full of outbound e-mails (and attachments).