Community
Showing results for 
Search instead for 
Do you mean 
Reply

restoring a data base that was not backed up

Accepted Solution Solved
New Member
Posts: 12
Country: United States
Accepted Solution

restoring a data base that was not backed up

I had a virus that attacked my system files to where I could not start windows.  I purchased a new computer and was able to restore most of my data files from Carbonite.  The most recent backup file (*.zip) was a couple months ago and I wish to recover the most up to date info.   I was able to secure the data base I was currently working on with Act! but when I click on the *.pad file, I get an error message:

 

"The database XXXXX could not be accessed. In order to access this database, check with your nework connection and verify that your database server is available.  It may be necessary to disable any firewall software on your computer or the service"

 

The data base files and *pad file is in a folder on my desktop.  I don't know what the error message is all about.  Any ideas on how to open up my database?


Accepted Solutions
Solution
Accepted by topic author Stealth007
‎09-25-2015 03:20 AM
Silver Elite Contributor
Posts: 3,311
Country: United_Kingdom

Re: restoring a data base that was not backed up

Try this.

 

When you try to open the database, (in the open/share database window) change the dropdown file typein the bottom right-hand corner from "ACT! Database (*.pad)" to "ACT! Database (*.adf)".

 

The adf file is the actual database, the pad file is just a pointer to tell ACT! where to go looking for the database, and it sometimes gets corrupted, or of you've moved the database or renamed part of the file path, it will be looking in the wrong place.

 

If the database does open, it will recreate a correct pad file for next time.

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk

View solution in original post


All Replies
Solution
Accepted by topic author Stealth007
‎09-25-2015 03:20 AM
Silver Elite Contributor
Posts: 3,311
Country: United_Kingdom

Re: restoring a data base that was not backed up

Try this.

 

When you try to open the database, (in the open/share database window) change the dropdown file typein the bottom right-hand corner from "ACT! Database (*.pad)" to "ACT! Database (*.adf)".

 

The adf file is the actual database, the pad file is just a pointer to tell ACT! where to go looking for the database, and it sometimes gets corrupted, or of you've moved the database or renamed part of the file path, it will be looking in the wrong place.

 

If the database does open, it will recreate a correct pad file for next time.

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
New Member
Posts: 12
Country: United States

Re: restoring a data base that was not backed up

Jeff,  I thought I had the problem resolved when I went through your proceedures and it worked.  However, it was the wrong database I was looking for.  I have found the correct one, but it doesn't work.

 

One possible problem is that when I did a restore, one file, "My Documents" is locked.  I've gone through the proceedures to unlock it, even called Carbonite and they couldn't do it so a high level tech is supposed to work on it tomorrow.  However, because it didn't put my file in that folder, it was put in another folder called "Restored from Carbonite". 

 

I tried to open the database from that location but I got the same message.  Your solution of changing the *.pad to *.adf didn't work, even though the data base was in the same folder.  Would it be looking for it someplace else?  Should, once I unlock that folder, just transfer all to that and try again.

 

Thanks so much for your help.

Silver Elite Contributor
Posts: 3,311
Country: United_Kingdom

Re: restoring a data base that was not backed up

Sounds like you need to get the folder/file unlocked.

 

You might try right clicking on the ADF file, click Properties then look for the Attributes settings at the bottom of the Properties window. If Read Only is checked, uncheck it. Do the same with the corresponding ALF file. Then try to open the ADF again from ACT!

 

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
New Member
Posts: 12
Country: United States

Re: restoring a data base that was not backed up

Thanks, Jeff.  All my problems have been resolved, thanks to you!!