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restored Act 2010 on new server - now remote DB cannot sync

New Member
Posts: 3
Country: USA

restored Act 2010 on new server - now remote DB cannot sync

I  upgraded our ACT 2010 server from XP to Windows 7 -  restored the original ACT data - but now, all the remote DB can not sync-the error is "Syncronization has failed . Server error Description: Remote database is unavailable. Please check if the remote database was deleted......"   I believe that is because they are no longer listed in the Manage Database section of the Sync panel.- based on the ACT KB article # 27887 - is that correct?  

 

1) Is there any way to restore these to the Manage database section without creating new remote databases?

2) If not - the remote databases have a large amount of unsynced data so they need to be exported to the Publisher database, however, they are standard users and don't have that option - and because they can't sync I can't change their levels. So, if I create new Remote DB with all users as managers will they be able to export from thier old DB to the new ones?

Nickel Elite Contributor
Posts: 934
Country: USA

Re: restored Act 2010 on new server - now remote DB cannot sync

You could have them sync their old remotes to their new remotes to get them current?  Just guessing. Hope that helps - cheers - FSB

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