Showing results for 
Search instead for 
Do you mean 

re-install sadness

New Member
Posts: 1
Country: USA

re-install sadness

Bought a new compuer... Using ACT Pro 2011 version 13.0.401.0. It is not accepting the restore and saying that "it cannot authenticate the user. Verify the user name and password and try again"

Thoughts on how to resolve this?





Platinum Elite Contributor
Posts: 14,595
Country: Australia

Re: re-install sadness

Do you know your user/pass?

The user name is usually your: Firstname Lastname
If you never used a password before, it might be blank
Platinum Elite Contributor
Posts: 6,864
Country: USA

Re: re-install sadness

Are you using Restore As?

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer