Community
Showing results for 
Search instead for 
Do you mean 
Reply

re-appearing Activities on Task List

Nickel Contributor
Posts: 209
Country: United States

re-appearing Activities on Task List

I know I'm not crazy. I Clear an Activity on the Task List and then a month or so later it is back on the Task List. Anyone else experience this?

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: re-appearing Activities on Task List

Nickel Contributor
Posts: 209
Country: United States

Re: re-appearing Activities on Task List

I'm using Handheld Contact with both a Blackberry and an iPad. But I don't have the specific Activity (Call) set to sync with either one. I only sync Meetings on the BB and iPad through HHC.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: re-appearing Activities on Task List

Syncing with Outlook? Never seen HHC do that
Is the history you created there?
If you display Cleared Activities, does it now show 2? Or is it just the original?

Full ver/build of ACT! from help | about?
Single user or shared?
Nickel Contributor
Posts: 209
Country: United States

Re: re-appearing Activities on Task List

Sage ACT! Pro 2011 Version 13.1.111.0, Hot Fix 4

 

Single User. Not syncing with Outlook. Cleared activity is in History. Only 1 appears on Task List. I beleive the issue is within ACT not HHC or syncing.

Nickel Contributor
Posts: 209
Country: United States

Re: re-appearing Activities on Task List

Oh, and the activity is only 1 in History. Then when it goes back to the Task List it is no longer in History. So it's somehow "unclearing" itself.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: re-appearing Activities on Task List

Sounds like possible database damage ... use ACTDIAG (download v14 from the KB) run the repairs and also remove old cleared activities.
Nickel Contributor
Posts: 209
Country: United States

Re: re-appearing Activities on Task List

Did the Check, Repair and Re-Index with ACT DIAG V 14. Let's see what happens now. Thanks!!

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: re-appearing Activities on Task List

I'd run all the repairs...
If it happens again, then backup and remove the old/cleared activities