03-06-2017 08:49 AM
I'm running Act! Pro Version 18.104.22.168, Update 4 on Windows 10 with Outlook 2010 Professional Plus version 14.0.7177.5000.
ACT gives the error "object reference not set to an instance of an object" when sending email unless both programs are executed in Administrator mode, in which case emails work normally. However, when Outlook is run as an administrator, Instant Search does not work and says it is not available when Outlook is run as an administrator. There must be a solution that allows me to both send emails and also search through them! Any suggestions?
03-07-2017 04:48 AM
Does the error persist when both Act! and Outlook aren't being run as Administrator?
The following Knowledgebase article has a number of solutions for this issue. I would suggest working though them and testing along the way. http://kb.act.com/app/answers/detail/a_id/38196
03-07-2017 11:24 AM
Yes. When both programs are run with admin privledges I can search in outlook, but ACT gives the error, "object reference not set to an instance of an object" when I attempt to send email
03-08-2017 02:16 AM
03-09-2017 03:01 PM
I worked through each of the steps in the article in sequence and then I ran ACT as an administrator and outlook with normal permissions and I still get the error, "object reference not set to an instance of an object" when I try to send an email from ACT.
03-10-2017 01:35 AM
03-11-2017 10:07 AM
Could you please:
03-13-2017 05:02 AM
03-14-2017 04:18 AM
Thank You for the fast response!
OK, so what are we end users, whose core competency is supposed to be earning money by using a CRM, supposed to do here? This error occurs all to often.
"Act! tries to reference something that has not yet been properly set in the low-level operating code of the software.":
So, I read this as ACT is unreliable and is prone to miss data that I will need now or in the future. Why am I wrong here?
I am trying to understand how ACT works. I need to understand why it fails because a CRM is not a "nice to have" with failure being casually excused away due to technical complexities. No one at SwiftPage would buy a Toyota with mechanics saying, "something is not properly set and that's why it's OK you breakdown on the freeway on your way to work. Oh, your next monthly payment (subscription payment) is due."
What is a final resolution here?