09-16-2008 11:53 AM
09-17-2008 07:28 AM
You didn't specify which version of Act! you are using, so I chose 2008 (v10). In Sage's knowledge base, these two links should address your problem.
Hope this helps.
09-17-2008 02:04 PM
The version is Act! by Sage 2007 (9.0) version 188.8.131.52.
I looked at both of the links you sent me and unless I am missing something I am not sure either will work. This mistake was made about four days ago and the options to remove data are from a fixed date and before. I want to just delete this one item that starts on the October 2008 calender and runs continously until August 24,2009. It also shows up on September 28th,29, and 30th on the October calender but not on the August calender. I hope there is a way to delete just one item. I also tried the "fix known activities data issues" option in the "actdiag" tool but it did not cure this either. As I said before it is a banner so it will be a distraction if I can not get rid of it.
Thanks for your quick response today and I look forward to hearing from you.
11-21-2008 12:03 PM
11-21-2008 12:43 PM
I have still not found a solution to this problem and nobody has responded to me beyond the first reply. I have made it a little more palatable by choosing the option of hiding the deleted items on my calendar. This is not my first choice but it removes the banner. When it expires next August I hope I can go back to using my calendar as I have over the past many years.
It seems to me that this is another example of Sage making this program more complicated and less user friendly. I have been using ACT since 1990 and it is the core of my sales activity. However every time I have to upgrade it seems that it becomes more complicated, slower and more difficult to navigate. I have stopped recommending it to the young new brokers in my office due to these problems.
If I hear any other viable suggestions I will post them here. Good luck with your problems.
11-24-2008 07:10 AM
If you're unable to erase the activity and running database maintenance doesn't resolve the issue, then it indicates its a corrupted activity. You can try saving an empty copy of the database and import the original into the new. If that doesn't work, you can restore from a backup or contact database services.
06-12-2013 09:44 PM
06-13-2013 01:42 PM
Regarding the suggestion above that we follow Answer ID 17518 and delete old data per: How To Remove Old Data from Your ACT! Database
Answer ID: 14168
We experience this error for five events attached to one contact.
We definitely do NOT want to delete ALL old data just to remove these five events.
Moreover, this error multiplies itself as we look at future calendars. So deleting old data might not cure all of the problem, ie., might not remove the erroneous future events that appear in 2014+.
06-23-2014 10:42 AM
I don't think there is a tool to do it but I can do it manually for you. Contact me offline if you're interested.