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"The database could not be accessed."

New Member
Posts: 1
Country: USA

"The database could not be accessed."

I received this message and all of the fixes I have seen on the knowledge base and this community forum refer to a shared database, network connection, or server which do not apply.  I have none of those.  I have also disabled the firewall and that did not help.  I have only had this problem, with ACT 2012.  I would appreciate any advice.  Please e-mail me at zellit@aol.com

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: "The database could not be accessed."

Hello zellit,
Welcome to the Sage ACT! Community. For a local database, the most common cause for this error is that the SQL Server service is not running. Please see the following KB article for a solution:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2821...

Also, there are several causes in the KB article you referenced that pertain to both shared and local databases, particularly the firewall and .PAD file issues:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1964...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.