"Show Field List " Option Is Not Accessible to Add Fields for Creating a Document Template

[Deepa Chawla]

Hello Fellow ACT! User.

I use ACT! for Real Estate 2009 and have Microsoft Windows Vista as my operating system.  I was in the process of creating a document template in ACT! with Microsoft Word 2003 as my word processor and because the mail merge fields list did not automatically appear, per the instructions I received from ACT!, I attempted to display it via the "Show Field List" option in the ACT! menu. The mail merge fields list did not appear upn me selecting this option. I am not in a position to continue creating my document template for a mail merge because of this seeming problem. Do you know how this might be resolved, and if so, how?

With Regards,

Deepa Chawla

Also An ACT! User

[dlunceford · Accepted solution]

Hello Deepa,

Try following the knowledgebase article linked below.

Unable to Access the ACT! Menu Option on the Microsoft® Word or Excel® Tool Bar

Thanks,

[dlunceford · Accepted solution]

Hello Deepa,

Try following the knowledgebase article linked below.

Unable to Access the ACT! Menu Option on the Microsoft® Word or Excel® Tool Bar

Thanks,

[Deepa Chawla]

Hi, David.

Thank you for responding and your suggestion. It seems that the solution proposed by this article is not suitable for my situation, as I use Windows Vista for my operating system, and the hotfix, at minimum, is not supported by Windows Vista. I am in the process of communicating with a non-Microsoft affiiliated technical support person to troubleshoot with me.

If you are willing and in a position to offer other suggestions, they are welcomed and appreciated by me.

With Regards,

Deepa

[dlunceford]

You can still apply the update.

[Deepa Chawla]

I did it, David. and my problem is fixed. Thank you, for your help.

Deepa