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"Secondary Contacts" box pops up preventing from copying data

New Member
Posts: 7
Country: United States

"Secondary Contacts" box pops up preventing from copying data

I have ACT! by Sage 2009 (11.0) Version 11.0.0.367. I have WINDOWS 7 (64 bit) - on a  i7 PC with a terabyte hard drive and 6 gig ram with Microsoft Office 2003 Professional.

 

Here is my dilemma:

Whenever I go to the dashboard and try to copy (On mouse, left click, then copy) a name, an e-mail address, a phone number, etc. the "Secondary Contacts" box pops up and prevents me from copying the data. This "Secondary Contacts" makes it impossible to copy the name, e-mail address, phone, address or whatever data I need. 

 

How do I permanently prevent this "Secondary Contacts" from popping up? I never use "Secondary Contacts" and will be glad to be rid of it - it is annoying. Can I remove this "Secondary Contacts" feature?

 

bryan kendall

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: "Secondary Contacts" box pops up preventing from copying data

Which Dashboard Layout?

 

Not sure if it's related, but only ACT! 2010 is fully supported on Windows 7

 

At very least, I'd update to 11.1 + Hotfix 4

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: "Secondary Contacts" box pops up preventing from copying data

To help isolate the issue, test this in a different Dashboard. 

As Mike asked, if it is specific to a dashboard, which dashboard is it?

 

Also test this by opening the Act! Demo database and see if the same behavior occurs.

Greg Martin
Sage