"Object reference not set to an instance of an object" Act Pro V19

[Sitt1965]

I'm having soo many problems after updating to Act Pro v19, one issue after another....

I'm trying to run a mailmerge (email template) and get "Object reference not set to an instance of an object"

I've uninstalled both Office 2016 (64 bit) and Act then re-installed but errors still there.

Act has update 4

[Gary W]

Hi Sitt1965,

We have a Knowledgebase article which suggests a couple of solutions for this issue. Please try these solutions and let us know how you get on.
http://kb.act.com/app/answers/detail/a_id/38198

[Sitt1965]

Didnt work Gary.

I followed the instructions and limited the mailmerge to less than 100 contacts  and now I get "The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)

After clicking OK the object reference error comes back

I wasted so much time on Act today uninstalling/reinstalling and still have issues with v19. Surely they tested Act v19 before releasing it? As there appears to be lots of problems with it and Update 4 has already been released...

[Gary W]

Did you attempt the other solutions as well?

As for the RPC server error, we also have an article covering this: http://kb.act.com/app/answers/detail/a_id/19051
Please try working though these solutions.

[Sitt1965]

Yes, I went through the full article but there wasn't  choice for the narrow look up (point 5) there's only one option that I forget what it defaulted to.

How many work around s must one do to get a fully functioning CRM that I supposedly paid for in the first place? With this version of Act it just seems to be one problem after another!