"Font" Toolbar

[bobz]

I've "lost" the toolbar for Fonts, etc. ...  how do I get it back?

Thanks,   Bos

[Gary W]

In what area of the program do you expect to see this tool bar, but it does not display? i.e. When entering a new note.

[bobz]

Gary,

First thanks very much for responding.

Location?  Yes when I'm composing a Note.

Thanks again,   Bob

[Gary W]

Can you please confirm that your Display setting in windows is set to 100%.
Please can you also test in another database i.e. the demo database, if the issue occurs there too?

[bobz]

Gary,

I don't know how to check/set Windows to 100%.

I went to Open Database to try out "Demo" ... selected the only one that appeared appropriate and got error message "Could not find a database called Act11Demo on host Bob-PC"

Sorry,

Bob

[Gary W]

Hi Bob,

This Knowledgebase article explains how to check the display settings: http://kb.swiftpage.com/app/answers/detail/a_id/26349

Can you create a new database, add a new contact and test if the issue also occurs in there?

Please also let us know what version of Act you are running and what version of Windows you have.

[bobz]

Hi Gary,

I created a test db with one record ... went to Notes and it also did not have a "font toolbar. to use.

What if I re-load the ACT software? ... and see what happens?

My Windows is Internet explorer, version 11.0.27.

The link on display settings seemed to be about DPI settings.

Thanks,

Bob

[Gary W]

Hi Bob,

Yes the article references the DPI setting which may be set to a level that causes this font tool bar not to appear.

Please follow the steps listed for your version of Windows and let us know if anything changes.

[bobz]

Gary,

A 1000 pardons for not getting back sooner … Thank you for all your time and attention

I came to realize that my problem wasn’t technical, but my stupidity ,,, I’d tell you more, but it is too embarrassing.

I’m 73 and sometimes my brain mis-functions.

I have no idea where you are located … would like to send you a little something to say “thank you” … could you tell me your physical mailing address?

I look forward to hearing back from you.

Thanks

[Gary W]

Hi Bob,

No problem at all, happy to help.

There's really no need to send anything, however if you need to reach us, I'm in our UK office in Newcastle upon Tyne - http://www.act.com/about

Please let us know if there's anything else we can do to help.

Many thanks.