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"Catastrophic Error" when importing contacts from outlook 2007 to ACT 2012 trial version

Copper Contributor
Posts: 27
Country: Israel

"Catastrophic Error" when importing contacts from outlook 2007 to ACT 2012 trial version

[ Edited ]

I installed the trial version of Sage ACT 2012 (14.1.108.0) on win7.

i followed the "Quick start for new users" and tried to import the contacts from outlook 2007.

when i go inside  File --> import --> push next --> choose outlook --> choose typical import.

i get "catastrophic error" :

 

Error.jpg

 

 

what is the problem ?

 

Bronze Contributor
Posts: 955
Country: Australia

Re: "Catastrophic Error" when importing contacts from outlook 2007 to ACT 2012 trial version

Usually I would export the data from Outlook to Excel and then do the cleanup in Excel first. you may be getting this error because of so bad or corrupted data in Outlook.

 

When doing the import I would also suggest you do the custom import and step through the wizard.

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.