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"Call was rejected by callee(exception From HRESULT : 0X80010001(RPC_E_CALL_REJECTED))

New Member
Posts: 1
Country: United States

"Call was rejected by callee(exception From HRESULT : 0X80010001(RPC_E_CALL_REJECTED))

 I was always prompted to create history, and print an envelope for the contact when I printed a letter . I no longer get any prompts just an error Code when I return to the act screen

Moderator
Posts: 4,395
Country: USA

Re: "Call was rejected by callee(exception From HRESULT : 0X80010001(RPC_E_CALL_REJECTED))

Run a detect/repair from within Word (Help > Detect and Repair...)
Copper Contributor
Posts: 21
Country: United Kingdom

Re: "Call was rejected by callee(exception From HRESULT : 0X80010001(RPC_E_CALL_REJECTED))

I have also this problem. I am on Act 11 and Office 2003 (Win XP Pro). i only get this problem with mail merge and templates that were bought in from previous versions of Act.

Also this brings about the problem of constantly swapping between Word and Act word processor, forgetting which templates are for what. I tried the above (deleting the files) but it did not solve the problem. It seems that if the template contains ANY HTML, then it will report this problem. This is not the answer, just  pointer to the problem

New Member
Posts: 6
Country: United Kingdom

Re: "Call was rejected by callee(exception From HRESULT : 0X80010001(RPC_E_CALL_REJECTED))

I am also getting this message everytime I run a word template in Act, I have tried the detect/repair and this does not work.  I also keep getting a error message on shut down regarding PSIservice_2.exe.....??????Does anyone have any suggestions other than getting some different software!

New Member
Posts: 1
Country: Australia

Re: "Call was rejected by callee(exception From HRESULT : 0X80010001(RPC_E_CALL_REJECTED))

[ Edited ]

Hi all.

 

We have just upgraded from Sage 2009 to Sage 2011 Pro.

 

We have around 10 machines deployed wtih XP and Office 2010 all working fine, however one machine is giving this exact same error when we attempt to Write > New Letter/Email Template.

Any suggestions?

Thanks

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: "Call was rejected by callee(exception From HRESULT : 0X80010001(RPC_E_CALL_REJECTED))

Hello DJonesx,

Welcome to the Sage ACT! Online Community!

 

This may be an issue with the Windows User not having sufficient access rights.  You can test this by having that particular user sign onto Windows on another machine and test.  Here is an article with further information: KB Article 14380

Greg Martin
Sage
New Member
Posts: 1
Country: USA

Re: "Call was rejected by callee(exception From HRESULT : 0X80010001(RPC_E_CALL_REJECTED))

I found a simple solution after trying out all other suggestions that did not work at the end:

 

Open up MS Word (I used 2007)

Click on Office Button

Click on Word Option

Click on Add-Ins

Go down towards the bottom, select "COM Add-ins" under Manage and Click on Go

UN-Check ACT! Office Addin

 

My suspicion is that ACT! is an Office Addin and it might have interfered the program.  I am not an investment banker not a computer person, and my knowledge is very limited.

New Member
Posts: 1
Country: United_Kingdom

Re: "Call was rejected by callee(exception From HRESULT : 0X80010001(RPC_E_CALL_REJECTED))

Hi

I have exactly the same message and cannot get it resolved. We are using ACT 2012 and Office 2010.  I have tried all of the above suggestions to no avail.  I have also uninstalled (manually) Office and ACT and re-installed both to no avail.  I have taken a copy of the database off the server and restored to my laptop ACT (same version) which worked perfectly.

 

Any other suggestions would be very useful as one of the key benefits to the client is the use of the products from the Sage50 accounting link and being able to produce quotes.  Thanks in anticipation.

New Member
Posts: 1
Country: USA

Re: "Call was rejected by callee(exception From HRESULT : 0X80010001(RPC_E_CALL_REJECTED))

Hi still getting this problem.  Act 2014 windows 8 word 2013.  deleting normal.dot not helpng...

Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: "Call was rejected by callee(exception From HRESULT : 0X80010001(RPC_E_CALL_REJECTED))

Client updating from ACT 18.1 to18.2 are all getting this error when opening word  templates, was all working before the update.