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"ACT! is unable to connect to the sync server"

Accepted Solution Solved
New Member
Posts: 3
Country: USA
Accepted Solution

"ACT! is unable to connect to the sync server"

The following error message keeps appearing when attempting to sync with a laptop and desktop. 

"ACT! is unable to connect to the sync server. Check to be sure "accept incoming sync" is enabled in the main database and that Network sync service is running. Also be sure you are connected to your network. Contact your..."

 

The "accept incoming sync" is checked.

The same version is on both machines.

 

The sync had previously been working.


Accepted Solutions
Solution
Accepted by topic author dafrota
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: "ACT! is unable to connect to the sync server"

Try turning off the software firewall.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129

View solution in original post


All Replies
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: "ACT! is unable to connect to the sync server"

Is Sharing checked on the the host database? Tools | Database Maintenance.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: USA

Re: "ACT! is unable to connect to the sync server"

The share is checked and still is not working.

Solution
Accepted by topic author dafrota
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: "ACT! is unable to connect to the sync server"

Try turning off the software firewall.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: USA

Re: "ACT! is unable to connect to the sync server"

I turn off the firewall on both computer and laptop. It works. Thank you very much.