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problems with installing ACT!2009 on my laptop

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Accepted by topic author Rudi01
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 11
Country: China

Re: problems with installing ACT!2009 on my laptop

OK! I finally got it working. The serial works and the database has been created.

 

But... an new problem has arised:

 

WHen i want to set up the email client it doesn't recognise my Outlook (its not listed in the window).

 

I think this has something to do with the following:

 

The last unsuccesful installation i uninstalled and when it asked to restart my computer i didnt chose to. I started up my Outlook and then an error message came up saying it couldn't find a specific file somwhere in the ACT! program files folder. This kept coming for a few days till i installed succesfully just now.

 

How can i get my ACT! recognise my Outlook ? (it did before after some of the unsuccessful installations, but not after the one described above)

 

Please give me your advice, thanks!

Moderator
Posts: 4,395
Country: USA

Re: problems with installing ACT!2009 on my laptop

Try following the KB article below.

 

Outlook® is Missing as an Option in the ACT! E-mail Setup

Copper Contributor
Posts: 11
Country: China

Re: problems with installing ACT!2009 on my laptop

I tried everything mentioned in the article but it doesn;t work.

 

I'm almost sure it has to do with what i described in my last post:

 

I uninstalled act! and didn't restart the computer when it was asked, instead I started Outlook and the error message came. It referred to a file in the ACT! program files folder which could not be found.

 

What can i do?

 

 

Moderator
Posts: 4,395
Country: USA

Re: problems with installing ACT!2009 on my laptop

Please check your private messages.
Copper Contributor
Posts: 11
Country: China

Re: problems with installing ACT!2009 on my laptop

Hi David,

 

I contacted Sage UK and they forwarded me to a contact person representing Sage in the Netherlands  Smiley Surprised

 

I received some instructions but nothing effective, so i put it aside for a while (again)....

 

Last week I decided to format my laptop and i tried to install ACT!2009 premium again, it showed the following message AGAIN:

 

Unable to connect to SQL server

 

I had this same problem before and somehow managed to solve it by following the instructions in this thread, however, i just did my third install exactly the way i did it before and checked of course with the previous threads but it doesnt seem to help....

 

1) Uninstaller

2) Removed SQL components with add/remove software

3) Checked any left overs with msicuu2

4) removed HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server

4) removed all register entries according to Answer ID 22957

5) Searched on the internet for 'how to completely remove SQL server 2005/writer/etc and followed instructions (deleting registry keys)

6) Renamed sqlncli.dll to sqlcli3.dll (third time!)

7) Fresh Install

 

 

Is there any specific remedy to this error? I never had such a drama with installing any software before.... it has cost me countless hours

 

Also, as I formatted my computer and installed Windows XO SP3 again, i guess there must already be something going wrong here

 

 

Suggestions are more than welcome!

 

Thanks

 

Rudi

 

 

 

 

 

 

Highlighted
Copper Contributor
Posts: 11
Country: China

Re: problems with installing ACT!2009 on my laptop

This problem has been fixed. It seemed to be the serial key which was not valid Smiley Surprised

 

Regarding all the trouble I had for months with installing ACT!2009 the following was the break through:

 

Uninstalling Service Pack 3

 

in combination with the advice i received from members below, especially renaming the .dll file if previous installations have been tried.

 

I'd like to thank everybody for their contribution.