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problems in synchronization after downloading ACT 9.0 v 11.1 update

New Member
Posts: 1
Country: United States

problems in synchronization after downloading ACT 9.0 v 11.1 update

I downoaded the update on both the main computer and labtop.  When I attempte to synchronize from the remote laptop i received a syns Result error Message:

 

"Act is  unable to connect to the sync server.  Check to be sure acceptincoming sync is enabled in the main database and that networksync service is running. Also be sure you are connected to your network."

 

My laptop is connected to the network - I can see the main computer files from the laptop

The main computer is running the same version of ACT

Act is running on both computers

the main computer is set accept incoming syncs

 

Can anyone help?  Do i need to rebuild the remote database or is it some kind of communication proble?

New Member
Posts: 5
Country: USA

Re: problems in synchronization after downloading ACT 9.0 v 11.1 update

[ Edited ]

We're experiencing that same problem here.  ACT! 2009 v11.0 was syncing without issue, applied v11.1 patch, syncing now errors out attempting to communicate with server.

 

 

 
Message Edited by Sbaxter on 03-30-2009 12:25 PM
Sean B
Moderator
Posts: 4,395
Country: USA

Re: problems in synchronization after downloading ACT 9.0 v 11.1 update

Try restarting the sync service and running database maintenance from actdiag.

 

Database Rebuild and Repair Procedures

New Member
Posts: 5
Country: USA

Re: problems in synchronization after downloading ACT 9.0 v 11.1 update

We followed your advise but same error occurs.

Sean B