08-24-2012 01:32 PM
I am a longtime ACT user. A couple of years ago switched to ACT for Financial Professionals, which is no longer supported. Today, for the first time in a long time I tried an email merge. I got the error message: "Your are not authorized to use this object. Set AuthKey property first" No clue what that means.
Also, my letters or faxes or memos used to be recorded in the contact history. No longer works. What's up?
02-13-2013 09:16 AM - edited 02-13-2013 09:23 AM
I am using ACT Premium 2009 and recently download ACT for Word 2010. I now get an error message when trying to send email via ACT. When I click on an email I get the following error message: "You are not authorized to use this object, Set AuthKey property first".
If I click on my own contact record, then I am able to email. Let me know if anybody has a solution?
02-18-2013 01:45 PM
03-05-2013 10:16 AM
I am now getting the same message, but don't see a fix and tech support is all in a meeting today at SAGE
03-05-2013 01:54 PM
03-05-2013 02:14 PM
Our local web provider made us change servers to 143 and 587 instead of 25 and 110 as normal. Could this be the cause of the issue? I tried to change back but my email IMAP account will not work then.
03-06-2013 06:05 AM
03-06-2013 09:04 AM
I spoke with Raj in tech support and he had to log in to my computer to fix. The connection from ACT and Outlook was not working. He had to repair a .dll connection and now it is working again.