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problem logging on to Act

New Member
Posts: 9
Country: Australia

problem logging on to Act

I have been using Act 11 for about 18 months, with no problems. Now when I try to open Act it asks ms to enter my user name and password to enter the database. this has never happened before. When I enter my user name (don't have a p'word) I get an error message Internal Query Processor Error. The query processor encoutnered an unexpected error during execution. When I click OK, nothing happens.


Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: problem logging on to Act

Hello smf,

This error indicates possible corruption in your database. You will need to perform the following maintenance on your database using ACT! Diagnostics:

- Check Database

- Repair Database

- Reindex Database

- Database Rebuild - Rebuild Schema

- Database Rebuild - Rebuild Security


Please see the following Knowledgebase article for instructions to run maintenance in ACT! Diagnostics:


Database Rebuild and Repair Procedures


If the maintenance does not resolve the issue, then you will need to either restore a backup of your database or submit it to ACT! Database Services for repair.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.