02-22-2012 07:28 PM
Hi - i have 2 Windows 7 PCs, Running ACT 2011 Pro, 2 licenses. I'm having a problem opening act from the client pc, getting the error "The database could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software..." I've disabled the firewall, the database folder on host PC is shared to everyone. I have a feeling it may have something to do with A. If i go to tools/database maintenance "share" is grayed out. B. The PAD file might be set wrong. I'm opening the pad file on the host computer thru a mapped drive to the database folder (on the host). The pad file opens up just fine on the host pc - I'm not sure where else to go with this. Any help would be appreciated.
02-23-2012 08:11 AM
Welcome to the Sage ACT! Online Community!
You will have to enable the sharing option within the database before it can be accessed by other workstations. To enable the Share option, try running Sage ACT! using the Windows 'Run as administrator' option. To do this: close Sage ACT! > right click on Sage ACT! icon > select 'Run as administrator' > attempt to enable share option.
02-23-2012 09:07 AM
Ok great - I will try it in about 1/2 hour. Also, do i need to modify the PAD file on the client PC, or add the client license # to the host license?
02-23-2012 10:22 AM
ok, the database is share, but still getting above error on client machine. Anything else i can try or check? Please let me know about above with adding license to host machine, or anything with PAD file. Thanks!
02-24-2012 09:45 AM - edited 02-24-2012 09:46 AM
Here is an article with several steps that can help resolve this issue: KB Article 19640. Since you are accessing a shared database, the first 2 items I would look at are:
1. Firewall or Anti-virus software is blocking access
2.There is a problem on the client machine resolving the name of the computer hosting the database.
02-25-2012 12:21 PM
02-28-2012 07:21 AM
Hi - i know this may sound silly, but youre referring to the PAD file on the host machine, correct? I say this because the pad file i see is thru the mapped drive, so essentially its the pad file on the host computer. please let me know.