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prob with google sync

New Member
Posts: 37
Country: Germany

prob with google sync

Hi,

 

i have the version 18 premium.

Now my Problem.

I synchronize my calendar data with google integration

 

now it is so, that if i type in a new calendar date in act and syncronize it with google calendar than the data will be export to google in the correct way - i configurate act in that way, taht every minute the synchronisation starts - now - after one minute the entry will be deleted in act - in google calemdar it is still in

 

ACT ciniguration:

calendarsync with google is actic

activities - firtst point ACT!activity stay

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: prob with google sync

Hi jhaustein,

I would suggest reducing the frequency that you sync your calendar to Google.
Could you try setting it to sync every 10 minutes? Does the issue still occur now?
New Member
Posts: 37
Country: Germany

Re: prob with google sync

i´m sorry - no difference

Administrator
Posts: 4,024
Country: United_Kingdom

Re: prob with google sync

Are you also syncing your Act! calendar with any other software?

Could you create a new database to test with, then create a few test activities in it. Try syncing this new database to Google. Does the issue also occur?

Testing with another Google account would also be a worthwhile troubleshooting step you could try.
New Member
Posts: 37
Country: Germany

Re: prob with google sync

if i take another database - than it works - what should i do now

Administrator
Posts: 4,024
Country: United_Kingdom

Re: prob with google sync

This indicates that there could be a problem with the database. You could try running the repair procedures detailed in the following Knowledgebase article to fix the problem with the database: http://kb.act.com/app/answers/detail/a_id/19642

If this does not work, you can try to import your database into an empty copy, which should also solve the problem (as you've already tested with a new database). The instructions for doing this are also in the article above.
New Member
Posts: 37
Country: Germany

Re: prob with google sync

[ Edited ]

thx - i have probs by exporting my  database
i create a new one - export from the old in the new one - prob is, that not all data field will be exported - i.e. checkboxes and dropdowns - i copy the layout from the old in the new - but the content of these fields are not there

Administrator
Posts: 4,024
Country: United_Kingdom

Re: prob with google sync

Hi jhaustein,

 

Please can you check that you did the below steps in the following order:

  1. Created an empty copy of your database
  2. Copied the layout from the old database to the new one
  3. Imported your old database into your new empty copy (single user or multi user)
    • Make sure all your fields are being mapped to the correct ones in the copy
New Member
Posts: 37
Country: Germany

Re: prob with google sync

import from the old in the new or export from the old in the new

 

regards

joerg

Administrator
Posts: 4,024
Country: United_Kingdom

Re: prob with google sync

I'd recommend you open the new database without any data, then choose to import the data from your old database.