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private contacts

New Member
Posts: 13
Country: USA

private contacts

I made several hundred contacts private. Later I realized that the record manager for those contacts is an older user name I used in the past and for which I do not have the password anymore.

 

How can I make those contacts publc again (I am not able to see them now) without having to log in with the original record manager user name?

 

Thanks

Cristian

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: private contacts

You will not be able to access the contacts with the current username since they are private to a different username.

You could restore a backup that was created before the contacts were updated...
or
If your current username has Admin authority within the database, you can reset the old username password, through: Tools > Manage Users > double click on old username > change the password. Then sign on with the old username to update the contacts.

Note: The option to reset and sign on with the old username assumes that you have sufficient licenses to allow both usernames be 'active'.
Greg Martin
Sage