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private contacts

New Member
Posts: 13
Country: USA

private contacts

I made several hundred contacts private. Later I realized that the record manager for those contacts is an older user name I used in the past and for which I do not have the password anymore.


How can I make those contacts publc again (I am not able to see them now) without having to log in with the original record manager user name?




Platinum Super Contributor
Posts: 5,275
Country: USA

Re: private contacts

You will not be able to access the contacts with the current username since they are private to a different username.

You could restore a backup that was created before the contacts were updated...
If your current username has Admin authority within the database, you can reset the old username password, through: Tools > Manage Users > double click on old username > change the password. Then sign on with the old username to update the contacts.

Note: The option to reset and sign on with the old username assumes that you have sufficient licenses to allow both usernames be 'active'.
Greg Martin