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print document from template - need custom result in History tab - not "letter sent"

mwf
New Member
Posts: 1
Country: United States

print document from template - need custom result in History tab - not "letter sent"

Using:  ACT! by Sage 2009 (11.0) Version 11.0.0.367 English (United States) Sage Software, Inc.

I have developed a custom shipping document using a template.  When this document is printed (using Write, Other Document (from template), I need to record a history with "Items Shipped" being the result.  I would like this to happen automatically when the document is printed and I select Record History.  At this time the result is Letter Sent, I need "Items Shipped".  How/can you make this happen?

Moderator
Posts: 4,395
Country: USA

Re: print document from template - need custom result in History tab - not "letter sent"

Unfortunately there isn't a way to change this.  You can manually change it after by creating a custom activity and adding your own results.