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phone number country code in list view

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Copper Contributor
Posts: 67
Country: USA
Accepted Solution

phone number country code in list view

is there a way to display country code for phone number in list view? I don't see any column for that, and it doesn't display (even though it shows if one contact is selected).

 

Does anyone know where this is stored?

 

Thank you.


Accepted Solutions
Solution
Accepted by topic author dandw2@hotmail.com
‎07-24-2017 11:07 AM
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: phone number country code in list view

The program simply doesn't decode the country code for display.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129

View solution in original post


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Moderator
Posts: 451
Country: United_Kingdom

Re: phone number country code in list view

Hi,

 

The country code is stored as part of the phone field and does not have it's own field. We have an article which goes into more detail.

 

14632 Country Codes Do Not Appear In Contact List View.

http://kb.act.com/app/answers/detail/a_id/14632/

 

Copper Contributor
Posts: 67
Country: USA

Re: phone number country code in list view

ok, so not available in list view (which is very odd - you'd think if it's stored in the phone field it would show up).  I don't know why it doesn't show up via ACT! Reader when looking at the tables (in Excel) either - any insight into that?

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: phone number country code in list view

The phone number isn;t stored at the phone number you see but is stored in TAPI format. When saved the phone number is converted to the TAPI format and when it's shown in the list view or exported to Excel it's converted back to standard format.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 67
Country: USA

Re: phone number country code in list view

right, but that still doesn't explain why it doesn't show up in the list view, or when viewing the contact table via ACT reader

Solution
Accepted by topic author dandw2@hotmail.com
‎07-24-2017 11:07 AM
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: phone number country code in list view

The program simply doesn't decode the country code for display.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 67
Country: USA

Re: phone number country code in list view


Roy_Laudenslager wrote:
The program simply doesn't decode the country code for display.

well, that's unfortunate (and doesn't make much sense)