09-25-2017 06:48 AM - edited 09-25-2017 07:36 AM
my question is,
is it possible that the calendar data from act - will be synchronize with the calaendar which is regarding to an other email account -
i.e. - if i configurate an new email account - than i have also the possibility to create an new calendar
normally act - synchronize the data with the normal outlook calendar - can i change this calendar, so that act put all the calendar entrys in this new calendar
i.e. an https://outlook.live.com/owa account - is it possible that i get the act calendar entrys in this calendar in outlook
09-25-2017 08:19 AM
While it is not possible to pick which calendar Act will sync the activity's to per se, they should go into whichever account has been targeted as the main in the "Account settings > Email & Data files"
I have seen issues in the past with IMAP accounts however exchange account should not have any problem.
Are you going to be creating a new Outlook profile or adding the exchange account into an existing account?
09-25-2017 11:48 AM
09-26-2017 02:19 AM - edited 09-26-2017 02:38 AM
which version of outlook works stabil with act 18
now i try to sync with outlook 2016 - nothing happend - act and outlook calendar didn´t change
configuration in act is correct
09-26-2017 04:48 AM
V18 is compatible with 2016 *32 bit. Would you be able to provide the full build from 'File > Office Account > About Outlook' and should look like: Microsoft® Outlook® 2016 MSO (16.0.4549.1000) 32-bit
Do you happen to get any error messages when syncing? and are you syncing one way from Act to Outlook or Both ways?
I would check the Sync history to see if there is any error appearing it will also show if any changes were made: KB 30370 - How do I view contact and calendar synchronization history for Act! integration with Micr...
09-26-2017 06:06 AM
Has Act and Outlook synced in the past?,
Usually when I see this issue it is due to the .metadata files, this article guides on resetting them for _Contacts just replace that with _Appointments
09-26-2017 10:17 PM