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outlook 2007 SP3- Act 2009

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Posts: 3
Country: USA

outlook 2007 SP3- Act 2009

Current is Act 2009 Hotfix1 with outlook 2007 SP3. I am the admin and have used Act since V1 but this one has me stumped. I used to change to the proper database to sync with when i wanted to add a link to either a send or received email when in Outlook so they are noted in the customer History. I now seem stuck in a little used database and Outlook will not let me have the option of changing via a drop down button or some way to direct the sync with the then in current use data base. The box to the right of "Filter" is grayed out. Any suggestions please?