object reference on exiting Act

[Lmarazzi]

Act! Pro Version 17.1.169.0, Hot Fix 1

Win 8.1

office 365

Outlook 2013

trying to isolate isssues...... starting at the end,

when closing ACT this pops up

[FILLSTAFF]

Close ACT!

MANUALLY check for windows updates including your optional items as sometimes, MS puts critical items there instead ..

Then run ACTDIAG ( Start / Run / ACTDIAG )

Select desired db from db list

click on the button on left of db name

select the Rebuild database options( 1st three rebuild options only - (not the delete accounting links option))..

wah la - cheers - FSBill

[Lmarazzi]

hi Bill

thanks for tips

windows is up to date

tried the rebuilds no change to exit message

when trying to re index from actdiag

I received the error in image

no idea what user 'sa' refers to

[FILLSTAFF]

You should not normally need to reindex after using rebuild db options?

When you receive a act! error message, you can also reference the act support knowledgebase

this kb article should resolve your current issue?

http://kb.swiftpage.com/app/answers/detail/a_id/37950/kw/unhandled%20exception 

I try to avoid using ACT! / Tools options to perform db maint, but this time it may be needed.

Also

Rite click your ACT! icon and select run as admin? 

 and insure UAC(User Accts Control is turned off) -access it thru your control panel.

Hope this helps - cheers - FSBill  

[Lmarazzi]

thanks for the follow up.

still the same, as its happening only on exit and does not appear to be doing much else, i am just going to ignore it.

[FILLSTAFF]

send me a private msg and will provide you with my phone number and will see if I can resolve for you remotely.

You can also contact me by visiting my site www.fillstaff.com    - no charge.. FSBill