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object reference not set to an instance of an object

Copper Contributor
Posts: 11
Country: United Kingdom

object reference not set to an instance of an object

I am using Act 2009 ver 11 with Office 2007. I have two separate databases running and when I try to add a note to a contact in one of them I get the message "object reference not set to an instance of an object" the other database works fine on the same machine. How do I get rid of this annoyance
Moderator
Posts: 4,395
Country: USA

Re: object reference not set to an instance of an object

Did you customize any columns in the notes tab?

 

Try rebuilding your preferences.

  1. Close ACT!
  2. Navigate to the following location:
    C:\Documents and Settings\<User_Name>\Application Data\ACT\ACT for Windows <version>
        For Vista: C:\Users\<User_Name>\AppData\Roaming\ACT\ACT for Windows <version>
  3. Delete the following files if present: preferencesBak.XML, preferencesBak3.xml, preferencesBak6.xml, preferencesBak9.xml
  4. Open the Preferences folder and delete USPreferences206.xml and USPrefrences208.xml.old
  5. Open ACT!