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not sending email meeting invite through Outlook

New Member
Posts: 20
Country: USA

not sending email meeting invite through Outlook

[ Edited ]

when I select the "send invitation e-mail" box.  Outlook does not open a new email window.  It worked up until last week.  Might I have tripped a switch in Outlook?  The window with dancing dots comes up in Act!, but nothing in Outlook.

 

Maybe related, I also tried to sync the outlook and ACT! via the sync tool and I got a error.

 

Anyone have any ideas? 

 

Act  Pro 2011 v.13.1.111.0 HF 2

Outlook-2007

 

 

Copper Contributor
Posts: 12
Country: Denmark

Re: not sending email meeting invite through Outlook

I am also having the same problem. Have you solved it yet? my version is Sage ACT! Pro 2011 Version 13.1.111.0, Hotfix 1 and using Outlook 2007

New Member
Posts: 3
Country: Canada

Re: not sending email meeting invite through Outlook

I am experiencing the same problem.

 

Previuosly when I received a meeting request, it would be added to my Act calendar, once I accepted the meeting.  I was also able to create meetings through Act and send an invitation via Outlook.  Both of these functions have stopped working.  It's a hassle now, as I have meetings to reschedule and am unable to do so, as these are not in the Outlook Calendar, and Act will not process the change through e-mail.

 

I have tried to remove Outlook as my primary e-mail source, for Act, and then add it back in, but this has not helped.

 

If anyone has any advice it would be most appreciated.

 

Thanks,

 

Michael

New Member
Posts: 1
Country: USA

Re: not sending email meeting invite through Outlook

I too am having the same problem, can't figure out how to resolve.  ACT & Outlook versions I'm using:

 

Sage ACT! Pro 2011 Version 13.1.111.0

Outlook Version 14.0.6112.5000 (32-bit), part of MS Office Home & Business 2010

 

I'm going to contact ACT Tech Support tomorrow for some help.  I'll post whatever happens, whether or not Tech Support resolves the problem.

New Member
Posts: 24
Country: Canada

Re: not sending email meeting invite through Outlook

I thought I would join in on this discussion as well.  The email invitation used to work perfectly for me and now it doesn't at all.  I get the same thing as one of the descriptions, the blue dots pop up but the outlook pop up screen does not appear now.  Using 2011 rpremium and outlook 2010 with windows 7.

I hope a moderator sees this and suggests something because it is a real pain not being able to send meeting invites directly from ACT!

I don't know what it doesnt work now, have to guess it was from some kind of windows update?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: not sending email meeting invite through Outlook

For a situation such as this, here are some troubleshooting steps to help isolate the issue:

- If Vista/Widows 7: run Sage ACT! using 'Run as administrator' option.  Close ACT! > right click on ACT! icon > select 'Run as administrator' > test.  If this resolves the issue, it is Windows UAC blocking the integration.

 

- Create a new test database > change integration to use new database (Tools > Preferences > Email tab > Email System Setup) > test.   If this is successful, the issue would appear to be database specific.

 

- If it fails in a new database, it may be damaged ACT! preference files.  Use the 'Alternate Method: Manually Rebuild Preferences' section of this article: KB Article 14770.  > Test.

 

- Issue with Office install:

1. Run repairs on Outlook/Office install

2. Create new Outlook profile to test

Use the appropriate steps in this article: KB Article 13826

Greg Martin
Sage
New Member
Posts: 20
Country: USA

Re: not sending email meeting invite through Outlook

[ Edited ]

Everyone sorry about the slow response times. 

 

My fix was that soon after I wrote this message, I got a new computer.  Of course I haven't had the problem since. Sorry I can't be of more help