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no email history from template

New Member
Posts: 2
Country: United_Kingdom

no email history from template

Hi all

When I create an 'E-mail message (from template)' and send it, it does not log it into history, however using 'other document (from template)'   (i.e. an adt template opened by word) does create history as does creating an email from the main email menu button in act.

Is this normal behaviour or have I got an issue? (and how do I fix it?)

 

Thank you everyone.