I accidently changed administrator to standard. Now we have no administrator. How can I fix this?
I purchased the software. We loaded an outside datatbase. The administrator is still the original person from outside database. I do not exist. How can I become the administrator? I am however, the owner of the license.
If none of your users in the database have the Administrator role, you can contact Sage ACT! Technical Support for assistance. If you don't have a current support plan with the support group, there would be a charge for the service (1-event or annual support options). If your database has a single user defined to it, you can call into the support group at 800-927-3989 for assistance. If you have multiple users defined to your database, you will need to contact our Database Services group; for instructions, review this web page: Database Services.
If your username(s) are defined to the 'Manager' role, here is another option:
- Create a new database (you will be the admin of this new database)
- Use File > Import option to import the original database into the new database.
- For instructions on importing a database, see this article: KB Article 22042
