08-18-2010 11:59 AM
I accidently changed administrator to standard. Now we have no administrator. How can I fix this?
I purchased the software. We loaded an outside datatbase. The administrator is still the original person from outside database. I do not exist. How can I become the administrator? I am however, the owner of the license.
03-30-2012 10:01 AM
Welcome to the Sage ACT! Online Community!
If none of your users in the database have the Administrator role, you can contact Sage ACT! Technical Support for assistance. If you don't have a current support plan with the support group, there would be a charge for the service (1-event or annual support options). If your database has a single user defined to it, you can call into the support group at 800-927-3989 for assistance. If you have multiple users defined to your database, you will need to contact our Database Services group; for instructions, review this web page: Database Services.
If your username(s) are defined to the 'Manager' role, here is another option:
- Create a new database (you will be the admin of this new database)
- Use File > Import option to import the original database into the new database.
- For instructions on importing a database, see this article: KB Article 22042