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new update issue

New Member
Posts: 5
Country: USA

new update issue

unable to access act after recent update . Running windows vista home. I get error act.outlook.service could not load file or assembly act.shared.utilities ver10.2.191.0 culture= nutral, publickey token= ebf6b2ff4doao8aa.

when I logon to outlook I see this error the addin c:\windows\system\act9ext.dll could not be installed. ( detect and repair did not help) any ideas? I am dead in the water

Copper Contributor
Posts: 99
Country: USA

Re: new update issue

I believe you have the same problem as this thread:

 

http://community.act.com/sage/board/message?board.id=ACT&thread.id=10287

 

It affects updating to 10.0.2 and 10.0.3 after Microsoft automatic updates has added .NET Framework 2.0 Service Pack 1 to your machine.

Best Regards,


Chuck
New Member
Posts: 5
Country: USA

Re: new update issue

TKS for the info.

i worked with sage customer support who had me download and install a fresh copy of 10.3 after they removed what looked like two old versions. In my case not change was made to .NET Framework. Since  I am running Vista it may have not been nessasary.

They had a hard time removing all the reminints of the older 10.0 versions

TKS again

New Member
Posts: 1
Country: United States

Re: new update issue

I am receiving the exact same error message on 2007.I have spent more than 2 hours holding for support.Anyone know where I can get an updated version of 2007 to resolve this issue?