01-30-2008 07:33 AM - edited 01-30-2008 07:34 AM
01-30-2008 05:13 PM
01-31-2008 01:29 PM
02-28-2008 02:35 PM
03-22-2008 07:16 PM
neal wrote:I have tried figuring this out on the www.act.com website. All i could figure out was they wanted $90 fro have them help me figure out that password? That could not be right? It never had a password. Please someone come to my assistance.I will mail you a Starbucks card for assistance.Neal.
09-15-2008 11:39 AM
I just went through this.... try using the "company" name of the 1st record ACT pulls up (or used to pull up when it used to open). That's what tech support had me try and it worked. Again this isn't the name of the computer or the name of the database. Use as your login what you have written in "company" field of the record that ACT pulls up first.
Also if this doesn't work, my hold time with warranty support this morning was less than 3 mins.
02-22-2009 10:47 AM
This happened to me too. I was doing an online training course and added a user to my DB. I used my wife's contact info. The next day when I tried to log onto Act it asked me for a password.
I am running Act 2006, single user licence.
Act support will help me but only if I upgrade to the latest version and pay $'s.
So I figured it out. I just kept trying different user names until, when I used my full name with a space between the first and last name, it opened.
Then I went to tools -> Manage Users
and deleted my wife's profile.
Now I can shut down the DB and reopen it without being asked for a password and username.
I hope this helps.
03-02-2009 01:14 PM