02-18-2012 08:16 AM
I recently returned to using ACT after being on another CRM database for several years. Just downloaded the new version last night and am trying to get it set up. Having a weird problem I was hoping some folks on here could help me with.
Each time I open my database to enter a new contact or to try and look at it, it puts a new icon with the same name on my desktop, so I have like 12 icons all with the name of my database on there now, looks very messy and doesn't seem right. Any suggestions as to what I did wrong and how to fix this problem and keep it from happening? Thanks! And sorry if this is a dumb question and I'm just overlooking something. . .
02-21-2012 05:53 AM
Welcome to the Sage ACT! Online Community!
That is a strange issue... and certainly not right.
Can you provide some additional information about your installation:
- Operating System
- Version of Sage ACT!
- What are the file names for the icons being created? Right click on them and select Properties to find file name.
- Where is Sage ACT! installed? By default it would be C:\Program Files\ACT\Act for Windows. Want to make sure it isn't installed on the desktop...
- Where is the database located? By default it would be under Documents\ACT\Act Data\Databases.
- Assuming it is creating a 'databasename.pad' file, do you also have the 'databasename.ADF', '*.ALF', and 'databasename-database files' folder on the desktop?
02-21-2012 12:36 PM
Hi Greg, and thanks for getting back to me.
Yes, for some reason it is on the desktop, not sure why I did that when installing. Should I reinstall to the default location? The database I created is called BCO, and each time I open it it puts another icon of the same name right on the desktop. I'm hoping that by reinstalling or changing the location this will solve the problem. Thanks for the tips and let me know if there is anything else I need to do. Thanks!
02-21-2012 01:33 PM