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multiple contact email merge problem

New Member
Posts: 2
Country: USA

multiple contact email merge problem

I am using ACT! 2007 with the ACT! email program. When I try to do an email merge to multiple contacts from a template, some of the apostrophes turn into these ’ . I have tried several templates and I get the same thing. I am using the ACT! word processor, but I tried using Word, and I still got the same thing. But, if I use the Write>Email Message (from template) option rather than the mail merge tool, the email comes out fine. Could you guys help me out? What's going on?
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: multiple contact email merge problem

There are different type of apostrophes depending on the language settings you're using.
 
Check the Language settings in the Word template, in Outlook and in the Windows Regional setting to make sure they match
New Member
Posts: 2
Country: USA

Re: multiple contact email merge problem

You were right. My language settings were fine, but for some reason I did indeed have two different kinds of apostrophes in my template. I replaced the bad ones with the good ones and my merge was successful. Thank you very much, sir.