12-13-2016 08:12 AM
We have 3 users that use our act system. When one of them attaches an email to the history it attaches the actual email as a .msg file that can then be opened. When the other 2 do it they don't get the attachment they only get the text overview of what the email said.
I found a previous article that said to make sure the act address book was added to outlook which I've checked and it is.
Any other ideas?
12-13-2016 09:25 AM
How the email is attached to the history is a Preference setting. Check the preferences for all the users.
12-13-2016 09:28 AM
I compared all the preference settings I could find for the email attachment and history and they all looked the same. Can you point me to the setting I need to look at?
12-14-2016 03:58 AM
If you look at the KB link, the problem is the "Record History" is set to "E-mail subject, message, and all attachments" for the user where the physical email is attached and the other two users are set to "E-mail subject and message (recommended)"
Number 9 of the the below KB article is the bit that is different between the users.
In the Email Setup Wizard section 5 of 8 is when you are sending emails and how you want them to be save into Act!. section 6 of 8 is when you receive an email into Outlook and you then click on the attach to Act! icon to save it into Act!