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mobile phone numbers are not exporting to excel

New Member
Posts: 7
Country: Australia

mobile phone numbers are not exporting to excel

i am having an issue with exporting mobilephone numbers to excel from the lis view lookup.  i have tried to set the check to clear in the preferences . any help much appreciated.

Bronze Contributor
Posts: 1,393
Country: USA

Re: mobile phone numbers are not exporting to excel

Hello murchiswon and welcome to the ACT Community Forum.

 

Can you provide a little more inforamtion ...

 

ACT Version

How many users

What do youo mean by "... check to clear in the preferences ..."?

Is the mobilephone showing in the list view?

Are you able to do an export to Excel at all?

 

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
New Member
Posts: 7
Country: Australia

Re: mobile phone numbers are not exporting to excel

thank you for responding

 

i have unchecked the area code box as per manual in the preference but the list view will not export the mobile numbers. it does export all other columns.  thanks again.

 

Bronze Contributor
Posts: 1,393
Country: USA

Re: mobile phone numbers are not exporting to excel

Where in preferences are you unchecking the area code box? 

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
New Member
Posts: 7
Country: Australia

Re: mobile phone numbers are not exporting to excel

in the general tab.  i have unchecked the box....Always display country codesin phone field

Bronze Contributor
Posts: 1,393
Country: USA

Re: mobile phone numbers are not exporting to excel

While I am not an egnineer, my next question would be to ask you to post a screenshot of the list before you select export to excel.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
New Member
Posts: 7
Country: Australia

Re: mobile phone numbers are not exporting to excel

 
New Member
Posts: 7
Country: Australia

Re: mobile phone numbers are not exporting to excel

i have attached a screenshot....i unchecked the box in preferences in the general tab 

 

screen shot

Bronze Contributor
Posts: 1,393
Country: USA

Re: mobile phone numbers are not exporting to excel

Everything on the screenshot whould export. 

 

At this point, I will have to defer to one of the more learned ACT gurus.  Anyone have any ideas?

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013